deploy
Being there to guide your digital learning deployment
Role Ready - Financial Sector
What happens when the world as we know is flipped on its head? Reduced income, inability to repay debt, a shout for help and no one appears to be listening!
When the dust settles, we can see the very real need for a threefold uplift in qualified consultants who are able to help customers survive the financial downturn. Couple this with a complete dependence on online training and remote working, and you have a very real challenge.
Design a program to set new customer consultant team members of a mortgage lender up for success in the shortest time possible, without compromising quality. The program had to be scalable and ensure skills development.
We provided new starters a first-class blended learning journey, which reached beyond the first two weeks into a program that could be tailored to their needs and the needs of the business. The intent was to ensure that new starters gained the knowledge and skills required through seeing, questioning and doing, and to operate at the highest level from the moment they started work ‘on the floor’.
The result was a comprehensive and flexible role ready training program covering all essential skills that included:
Underpinning the training was a New Starter Guide and Facilitator Overview that included onboarding information and a guide on how to get the best from the learning program.
In total we delivered 95 customised resources in a hybrid learning program that can be used flexibly to train and support ongoing retention.
‘Thank you and well done to everyone who has been part of this. Very exciting that we will soon have a great training program to support our team with in the future.’
‘Thank you and well done to everyone who has been part of this. Very exciting that we will soon have a great training program to support our team with in the future.’
